COVID FAQ

Welcome Back!  We are sure that you will have questions about returning to Fermanagh Lakeland Forumr, our FAQs will hopefully help reassure you as you return to the complex. Please be assured that the health and well being of our customers and staff remain our top priority. 

For updates please check on our Facebook page and keep an eye on our website. If you have a question that we haven't answered please contact us forum.bookings@fermanaghomagh.com. 

How will social distancing be maintained during my visit?

  • We have introduced a booking system so that we can control the number of customers in the complex at any given time. All visits should be pre-booked on lakelandforum.com or by calling 02866 324121. You may pre-book up to 1 day in advance.
  • We are operating a "one-way" system and entry and movement around the complex is clearly sign-posted. Please follow the directional signs outside and throughout the complex.
  • We would advise you not to show up early for your session as queuing is not recommended. 
  • Maintain a social distance at all times.
  • Check-in upon entry and at reception prior to your session.
  • The Fitness Suite has been reconfigured so that equipment is spaced out appropriately.
  • You will notice that we have reduced our class numbers.
  • If first aid is required it will be administered by a fully qualified member of staff who will use appropriate PPE.
  • Please do not come into Fermanagh Lakeland Forum if you are displaying any coronavirus symptoms (a new, continuous cough, a high temperature, a loss of taste or smell, a shortness of breath).

How do I log into the booking system?

  • Bookings can be made by telephone by contacting reception on 02866 324121, or online through our leisure booking system: lakelandforum.com.

  • Patrons will have to register an online booking account to avail of the online booking system.

  • If you are encountering any issues with this please call 02866 324121 for assistance.

Are there new cleaning procedures in place?

  • Fermanagh Lakeland Forum have a comprehensive daily cleaning schedule in place to ensure that the Fitness Suite and fitness class areas are safe and hygienic for you to use.
  • All high-traffic areas will be sanitised frequently throughout the day.
  • Hand sanitiser and hand-washing facilities are available for you to use on arrival and post-workout.
  • You are required to wipe down equipment before and after use.

Are there any new rules that I should be aware of?

  • Please use contactless methods of payment.
  • Sanitise your hands on arrival to the complex.
  • You should arrive changed and ready to exercise - bring your own water bottle and mat if you need them.  No bags will be permitted.
  • Only bring essential personal items into the complex and keep them beside you.
  • Please follow the one-way system and do not congregate in one area.
  • Wipe down equipment before and after use.
  • If you are using free weights wipe them down and dry them before and after use.
  • Do not set up equipment in advance of using it.
  • Adhere to the maximum numbers in the area.
  • During classes please stay in your allocated zone and do not swap equipment with others attending classes.
  • At all times please follow staff instructions.

I have membership, please let me know what's happening with my direct debit?

  • We are contacting all our direct debit members with information on when direct debit payments will be starting again.

I paid upfront for my membership, what options are available to me?

  • We are contacting all members who had paid in full for their membership and we are offering a pro-rata refund. If you would like to check if this applies to you please contact forum.bookings@fermanaghomagh.com or ring 02866 324121 to speak to a member of our team and we will be happy to check whether you are due a refund and if this has already been processed for you.

I cancelled my direct debit directly with the bank. How do I rejoin?

  • We would ask you to complete a new direct debit mandate form and return this to Fermanagh Lakeland Forum. A member of our team will then contact you to arrange a new start date.

When will the pool and health suite reopen?

  • Our swimming pools and steam room will remain closed for now but we are closely following government guidelines and will provide an update as soon as we can.