COVID FAQ

Welcome Back!  We are sure that you will have questions about returning to Omagh Leisure Complex, however, our FAQs will hopefully help reassure you as you return to the complex. Please be assured that the health and well being of our customers and staff remain our top priority. 

For updates please check on our Facebook page and keep an eye on our website. If you have a question that we haven't answered please contact us info@fermanaghomagh.com. 

How will social distancing be maintained during my visits to Omagh Leisure Complex?

  • We have introduced a booking system so that we can control the number of customers in the complex at any given time. All visits should be pre-booked on omaghleisurecomplex.com or by calling 028 8224 6711 option 0. You may pre-book up to 1 day in advance.
  • We are operating a "one-way" system and entry and movement around the complex is clearly sign-posted. Please follow the directional signs outside and throughout the complex.
  • We would advise you not to show up early for your session as queuing is not recommended. 
  • Maintain a social distance at all times.
  • Check-in upon entry and at reception prior to your session.
  • The DEC gym has been reconfigured so that equipment is spaced out appropriately. In addition, some cardio-vascular equipment has been moved into the Minor Hall for a Cardio-Only Zone workout area.
  • Group exercise classes will be carried out in the Major Hall. Entry to the hall will be via the back Events Entrance.  The hall has been marked out with safe exercise zones for each participant. Please remain within your designated zone and follow staff instructions.
  • You will notice that we have reduced our class numbers.
  • If first aid is required it will be administered by a fully qualified member of staff who will use appropriate PPE.
  • Please do not come into Omagh Leisure Complex if you are displaying any coronavirus symptoms (a new, continuous cough, a high temperature, a loss of taste or smell, a shortness of breath).

How do I log into the booking system?

  • Direct Debit Members can log into https://omaghleisure.legendonlineservices.co.uk/enterprise/account/login using their email address and password. If it's your first time using the online booking system you will need to register as a 'New User' and follow the online instructions to link your membership number. If you are encountering any issues with this please call 028 8224 6711 option 0 for assistance.
  • Paid in full members can book a session by calling 028 8224 6711 option 0. The book online system is currently unavailable for paid in full members.

Are there new cleaning procedures in place?

Omagh Leisure Complex have a comprehensive daily cleaning schedule in place to ensure that the DEC Gym, Cardio Only Zone and fitness class areas are safe and hygienic for you to use. All high-traffic areas will be sanitised frequently throughout the day.
Hand sanitiser and hand-washing facilities are available for you to use on arrival and post-workout. You are required to wipe down equipment before and after use.

Are there any new rules that I should be aware of?

  • Please use contactless methods of payment.
  • Sanitise your hands on arrival to the complex.
  • You should arrive changed and ready to exercise - bring your own water bottle and mat if you need them.  No bags will be permitted.
  • Only bring essential personal items into the complex and keep them beside you.
  • Please follow the one-way system and do not congregate in one area.
  • Wipe down equipment before and after use.
  • If you are using free weights wipe them down and dry them before and after use.
  • Do not set up equipment in advance of using it.
  • Adhere to the maximum numbers in the area.
  • During classes please stay in your allocated zone and do not swap equipment with others attending classes.
  • At all times please follow staff instructions.

I have membership, please let me know what's happening with my direct debit?

We are contacting all our direct debit members with information on when direct debit payments will be starting again.

I paid upfront for my membership, what options are available to me?

We are contacting all members who had paid in full for their membership and we are offering a pro-rata refund. If you would like to check if this applies to you please contact olcmembership@fermanaghomagh.com and we will be happy to check whether you are due a refund and if this has already been processed for you.

I cancelled my direct debit directly with the bank. How do I rejoin?

We would ask you to complete a new direct debit mandate form and return this to Omagh Leisure Complex. A member of our team will then contact you to arrange a new start date.

I'm not ready to come yet or I fall into a vulnerable category. What should I do?

That's absolutely no problem at all. Please contact us on 028 8224 6711 option 0 or email olcmembership@fermanaghomagh.com and we will either freeze or cancel your membership depending on how you wish to proceed.

When will the pool and health suite reopen?

  • Our swimming pools and health suite (sauna, steam room and jacuzzi) will remain closed for now but we are closely following government guidelines and will provide an update as soon as we can.